Deposit Info & Cancellation Policy
We expect that you are as excited to have your party as we are to have you as one of our clients, and as such we anticipate that cancellations will be few and far between. In the unfortunate instance that you must cancel or your event needs to be rescheduled you can find all the answers you’re looking for below!
Deposit & Payment Information
We require a %50 NON-REFUNDABLE deposit to get your reservation on the schedule. We accept all major Credit Cards, Debit Cards, Apply Pay & Google Pay. The deposit goes towards your total balance and is used to lock in your reservation and reserve your unit. (Checks are accepted for Schools & Churches)
Full payment is due no later than the day of the event prior to set up. Once the bouncers are erected, and set up, NO refunds are available.
Return Check Policy
In the event that a check is returned to The Waterslide Guys for insufficient funds, the customer agrees to pay the total rental price as well as an additional $75.00 return check fee. Checks are only accepted from businesses, churches, and schools. Personal checks are not accepted under any circumstances.
Cancellations
Inflatable rentals can be canceled & rescheduled for any reason up to 24 hours prior to the event start time for no additional cost. ALL deposits are NON-REFUNDABLE. The total deposit collected will be used for event rescheduling up to 365 days from the cancellation date. Cancellation after this time will incur the half cost of the rental(s).
Cancellations due to weather conditions may be placed up to 12 hours prior to booking time at no cost. The customer must contact The Waterslide Guys via phone call AND text or email to cancel. Once the equipment arrives at the event payment is due and not refundable.
Inclement Weather
The Waterslide Guys reserves the right not to perform outdoor engagements when, in The Waterslide Guys opinion, weather conditions would be detrimental to the equipment and/or safety of guests & patrons. This includes but is not limited to wind, rain, snow, or mud. A suitable indoor location should be reserved as an alternative site in the event of poor weather conditions.
If the weather is questionable The Waterslide Guys will contact the lessee prior to delivery. The deposit will not be refunded if the lessee is made to cancel by The Waterslide Guys due to weather conditions. Deposits will be reserved for an event rescheduling no later than 365 days after cancellation.
Cleaning Fees & Damages
Community/Public events: For all community/public events, a refundable cleaning deposit of $100 per unit must be paid a minimum of one week prior to the event. This deposit will be held until an inspection of the units after the event takes place. If there is any food, candy, silly string, glitter, or any other substance that requires extra cleaning of the unit, The Waterslide Guys will retain the deposit to pay for the extra cleaning.
Inflatable Rental Cleaning Fees
– $200 (Cleaning such as Food, Candy, Face Paint Etc)
– $200-$500 (Damages such as Holes, Tears, Rips, Stains, Punctures, Silly String, Etc)
– $4000 & up (If the unit is not repairable or stolen, total Loss)
The customer agrees to pay in full the replacement cost, including labor, for all damages to rental equipment or if it is lost or stolen.
Possession
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Credit Card Security
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Delivery Access
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